Jeff Hanan works with senior and mid-level managers at a diverse range of organizations to develop organizational, team and individual improvement strategies and interventions.
He has designed and facilitated strategic planning sessions, designed and conducted organizational climate and multi-rater assessments and developed data collection strategies to improve customer satisfaction or support process reform. Jeff has also collaborated with clients to introduce innovations such as learning maps, balanced scorecards and system diagrams.
Jeff was also part of the team that wrote the book, The New Compleat Facilitator: a handbook for facilitators.
"The best part of this job is working with such a variety of good, solid people from different organizations who are trying to accomplish things they really care about. Many are trying to help their organizations deal with challenges or problems they've never encountered before. Often, the people and process issues are tied together in a knot, appearing inextricably interwoven.
"The work is never boring because you are always learning new things: how a product works, how strategies unfold, unique problems with a service, or the need to develop new ways of doing things. What I bring is a fresh set of eyes and ears-and new thinking-to a situation. Being naturally curious, I tend to ask questions to learn more that will shape my thinking. This often helps the client think out loud about different approaches to problems.
"The fun is when the proverbial light bulb starts to shine brightly for both of us.
"With the best clients, there is a generative relationship between us that integrates the unique ideas and experiences of both and creates new ideas or solutions as a result. Risks associated with possible failure are anticipated and mutually shared."
Jeff and his wife, a litigation attorney, spend their free time with their two kids and their dog's, Charlie and Henry. As the kids are involved in basketball, soccer, baseball, volleyball and more, much time is spent driving to and from practice and attending games. Jeff's parents live close by, which allows them to attend games as well. Annual vacations to Montana to visit the in-laws keep the family in touch with the natural world.
Jeff says, "It's been a surprise to me how much of a joy it is to watch your kids do stuff. It hardly matters what it is."